Payment & Refund Policy
1. Introduction
This Payment & Refund Policy outlines how payments are handled for HomeMedix services and the conditions under which refunds may be considered.
2. Payment Methods
HomeMedix offers flexible payment options for home visit services, including:
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Cash payment after the consultation
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Bank transfer (if applicable)
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Online payments (where available)
Payment details will be confirmed during the booking process.
3. Payment Timing
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In most cases, payment is made after the doctor visit
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If online payment is required, this will be communicated in advance
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Patients are expected to complete payment promptly after the consultation
4. Cancellation Policy
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Patients are encouraged to cancel or reschedule appointments in advance
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No charges will apply for timely cancellations
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Repeated late cancellations or missed appointments may result in restrictions in the future
5. Refund Policy
6. Processing of Refunds
Refunds are handled on a case-by-case basis and may be considered in situations such as:
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Payment made but service was not delivered
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Appointment cancelled by HomeMedix or the assigned doctor
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Technical or payment errors
Refunds will not typically apply after a consultation has been completed, unless there are exceptional circumstances.
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Approved refunds will be processed using the original payment method where possible
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Processing times may vary depending on the payment method
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HomeMedix will communicate the status of the refund to the user
7. Disputes
If you have any concerns regarding payments or services, please contact us. We aim to resolve all issues fairly and promptly.
8. Contact Us
For any payment or refund-related inquiries, please contact:
📧 Email: homemedix.nk@gmail.com
📞 Phone: +94 777 043 264